So, you have a lost or damaged package and you want to file a claim?
No problem, just provide us the following:
COVID-19 INTERNATIONAL CLAIM NOTICE:
The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions daily, which are impacting the ability for carriers to meet their standards of service. Most carriers have already removed their guaranteed delivery service, and many have declared Force Majeure in anticipation of the delivery delays that are affecting shipping timeframes. We expect most packages to arrive and are seeing deliveries occurring within 6 to 10 weeks from the original ship date. Delays are being further compounded by the increased demand despite the reduced capacity available for transportation due to flight cancellations by passenger and cargo planes. This is causing a high instance of claim filings for lost parcels that are in fact delayed.
What Does This Affect:
Any packages shipped internationally on or after March 2020 until further notice.
What does this mean for me?:
International claims for lost parcels will require a wait period of 55 days from the date of shipment before filing a claim. Claims for damage, shortage, or lost packages showing delivery can be processed as normal within our normal timeframe. We will continue to monitor the ongoing impact of COVID-19 on the carrier services to ensure the best service possible for our customers.
Due to the dynamic nature of the ongoing COVID-19 situation, information is subject to change.